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Refund policy

We value your satisfaction and aim to make returns as clear and straightforward as possible. Please review the following policy, which applies to all purchases made through the SuperSuits website.

Contact Information

For questions regarding returns and refunds, contact our customer service team:

Email: info@supersuits.co
Phone: +1 850-547-6372
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)

Return Window

You may return your item within 14 days of receiving your order. No returns will be accepted after this period unless required by law.

Return Instructions

  • Notify Us First: To initiate a return, please email info@supersuits.co with your order number, reason for return, and any relevant images (especially for damaged items).

  • Return Authorization: You must receive return instructions before sending your item back. Unauthorized returns will not be accepted.

  • Return Address: Will be provided after your request is reviewed and approved.

Packaging and Shipping

  • All items must be returned in original condition, unused, and with all tags and packaging intact.

  • Include any return authorization details and requested documentation inside the package.

  • We strongly recommend using a trackable shipping service.

Return Shipping Costs

  • Defective, Incorrect, or Damaged Items: We cover return shipping costs.

  • Change of Mind or Customer Error: Customers are responsible for return shipping costs if the product was ordered incorrectly, doesn’t fit, or is no longer wanted.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.

  • Defective Goods: If you receive a defective product, contact SuperSuits customer service immediately for instructions. SuperSuits will cover the return shipping costs and provide a replacement product or a refund.

  • Damaged Goods: If the product arrives damaged, send us clear photos of the damage within 48 hours of receipt. SuperSuits will assess the situation and cover the return costs if necessary.

  • Incorrect Product Received: If you receive an incorrect product, contact SuperSuits, and we will arrange the return shipping and ensure you receive the correct item.

  • Product Never Arrived: If your product never arrived, contact SuperSuits so we can initiate an investigation with the courier. If the product is confirmed lost during normal transit, we will offer a full refund or replacement. However, refunds, replacements, or compensation may not be available where the loss, delay, or non-delivery results from force majeure events beyond our reasonable control, including but not limited to war, armed conflict, government restrictions, or suspension of shipping routes.

  • Cancellation After Order: You may cancel your order before it is shipped. If the order has already been shipped, please follow the return procedure after receiving the product.

 

Processing and Refund Timelines

  • Inspection: Returns are inspected upon arrival.

  • Refund Approval: Refunds are issued if the item meets return conditions.

  • Processing Time: Approved refunds are processed within 7–10 business days to your original payment method.

  • Delayed Refunds: If you haven’t received your refund after 15 business days from approval, contact us at info@supersuits.co.

Refund Method

All refunds will be issued to the original payment method used during checkout.

Exceptions to the Return Policy

The following items are non-returnable:

  • Custom or personalized products

  • Hygiene items (e.g., underwear or socks) unless unopened and unused

Shipping Method

Returns should be shipped via a trackable carrier (e.g., DHL or another courier with tracking) to ensure safe delivery.

Restocking Fee

We do not charge any restocking fees on returned items.

Legal Rights

This return policy does not affect your statutory legal rights.